Frequently Asked Questions
Everything you need to know about your Pulsar gear and orders.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How do I download the software for my Pulsar mouse?
You can download the latest version of the Pulsar Fusion software directly from our official website's support section. Ensure your device is connected via cable during the firmware update process.
What is your return policy for gaming peripherals?
We offer a 30-day return policy for items in their original packaging and condition. Please note that shipping fees are non-refundable, and a restocking fee may apply to opened electronic products.
Does my Pulsar product come with a warranty?
Yes, all Pulsar Gaming Gears products come with a 2-year limited warranty covering manufacturing defects. This does not cover accidental damage, wear and tear, or unauthorized modifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Can I cancel or modify my order after it has been placed?
Once an order is placed, it is immediately sent to our fulfillment center. We can only process cancellations or modifications if the request is received within 30 minutes of order placement.